The Clinic with a Big Heart
Our Mission
At St. Matthews Animal Clinic, our mission is to provide compassionate and comprehensive veterinary care to pets and their owners in Louisville, Kentucky and surrounding areas. With over 40 years of experience, we are dedicated to delivering exceptional care, building lasting relationships with our clients, and ensuring the well-being of furry friends.
Who We Are
St. Matthews Animal Clinic is a team of experienced veterinarians, supported by highly skilled technicians and staff. Led by Dr. Mike Schardein, our passionate team offers a comprehensive range of services guided by empathy, knowledge, and cutting-edge technology. We pride ourselves on fostering open communication and creating a welcoming environment where both pets and their owners feel comfortable and valued.
Our Services
St. Matthews Animal Clinic offers a full spectrum of veterinary services encompassing:
- Complete Veterinary Care: Routine checkups, vaccinations, parasite control, sick pet care, and more.
- Pet Boarding & Grooming: Comfortable accommodations for boarding pets, alongside comprehensive grooming services.
- Pet Dentistry: Advanced dental care for optimal oral health.
- Pet Surgery: Surgical procedures performed by experienced veterinarians.
- Pet Emergency Care: Urgent care services available outside of regular business hours.
Our Commitment
We are committed to:
- Client communication: Providing clear and timely updates on your pet's health.
- Personalized care: Tailoring treatments and recommendations to individual needs.
- Community involvement: Supporting local events and advocating for animal welfare.
- Continuous improvement: Staying abreast of the latest advancements in veterinary medicine.
Our Values
Our core values guide our daily operations:
- Compassion: Treating both pets and owners with empathy and respect.
- Integrity: Providing ethical and responsible care.
- Quality: Delivering exceptional services and outcomes.
- Client-centered care: Prioritizing your pet's well-being and your peace of mind.
- Stewardship: Responsible environmental practices and community involvement.
Conflicting Reviews
The reviews for St. Matthews Animal Clinic are a mix of positive and negative experiences. Some customers have had excellent experiences with the clinic, while others have been disappointed and frustrated.
Communication Issues
Some reviewers have mentioned communication issues with the clinic, including appointment scheduling mistakes, miscommunications, and confusion about appointments. Josephine Vargas, who left a 1-star review, was charged a $75 missed appointment fee due to a scheduling mistake and miscommunication. She was also upset that the appointment confirmation was sent to her estranged husband's email instead of her own.
Professional Staff and Quality Care
On the other hand, many reviewers have praised the clinic's staff for being professional, informative, and caring. Susan Bell, Madelin Shelton, and Allie W. all left 5-star reviews, praising the clinic's staff for being friendly, helpful, and patient with their pets. Ashley Wright and Katelyn Wills also left 5-star reviews, highlighting the clinic's excellent communication and quality care.
Grooming Issues
One reviewer, Lucila Morales, had a negative experience with the clinic's grooming services, leaving a 1-star review. She felt that her dog was shaved too much and that it was against her wishes.
Appreciation for Care
Finally, some reviewers have expressed their gratitude for the clinic's care and attention. Chris Gagnon praised the clinic's staff for being good to his dog, Savannah, and appreciates the care they have received over the past three years.
