The Clinic with a Big Heart
At Emerald Animal Hospital, we are dedicated to providing the highest level of veterinary care to our patients and their families. Our mission is to deliver compassionate and personalized care to every pet that walks through our doors. With a long history of serving the Cleveland area, we have built a reputation for providing top-notch medicine and surgery, as well as a warm and welcoming environment for all our patients and their owners.
Our Services
At Emerald Animal Hospital, we offer a wide range of services to meet the unique needs of each patient. From wellness exams and vaccinations to diagnostic tests and surgeries, we are equipped to handle a variety of medical issues. Our state-of-the-art facilities are designed to provide a comfortable and relaxing experience for pets of all ages and sizes.
Our Team
Our team of experienced veterinarians and veterinary technicians are dedicated to providing the best possible care for your pet. With years of combined experience and a passion for animal welfare, our team is committed to delivering exceptional care and compassion to every patient that comes through our doors.
Grooming Services
In addition to our veterinary services, we also offer grooming services to help keep your pet looking and feeling their best. Our experienced groomer is trained to provide a wide range of grooming services, from simple nail trims to more extensive grooming sessions.
New Online Pharmacy
We are pleased to offer our clients the convenience and safety of ordering prescription drugs and products online from a pharmacy you know and trust. For your convenience, we have made it easier than ever to fill out our pre-appointment questionnaire.
Our Commitment
At Emerald Animal Hospital, we are committed to providing a positive and respectful experience for every patient and their family. We understand the importance of trust and communication, and we strive to build strong relationships with our clients and their pets. Whether your pet needs routine care or is facing a serious medical issue, we are here to support you every step of the way.
Get in Touch
We would be delighted to meet you and your pet in person. If you have any questions or would like to schedule an appointment, please don't hesitate to contact us. We look forward to serving you and your furry friend!
Staff Communication and Pricing Issues
Reviews indicate that there have been issues with staff communication and pricing transparency. Some customers have reported being given estimates that were significantly lower than the final bill, leading to misunderstandings and frustration. Additionally, some have experienced poor communication from staff members, including vets and techs, which has added to the negative experience.
Positive Experiences
On the other hand, many customers have reported positive experiences at Emerald Animal Hospital, citing caring and compassionate staff, reasonable prices, and good communication. Some have praised the vet's willingness to take the time to explain their pet's condition and treatment options, making them feel more informed and at ease.
Quality of Care
Reviews also suggest that the quality of care provided by the hospital is a mixed bag. While some customers have reported positive experiences with their pets receiving proper care, others have reported negative experiences, including rough handling of pets and poor treatment by staff.
Grooming Services
Grooming services seem to be a highlight of the hospital, with many customers praising the care and attention given to their pets during grooming sessions.
