Trust us to provide quality care for your pet
Our Story
At Colony Animal Hospital LLC, we believe that all animals deserve compassionate veterinary care. Our dedicated team, led by Dr. Deborah Carleton, is committed to providing excellent care to your beloved pets. With over 14 years of experience in the Winchester community, we have built a reputation for providing high-quality, affordable veterinary services.
Our Mission
Our mission is to provide a high standard of veterinary care for pets. We strive to provide professional, yet affordable services to ensure that your pets receive the best possible care. Our team is passionate about veterinary medicine and is extremely well-trained to handle a wide range of medical, surgical, and dental services. We work on an appointment-only basis, so please call our office to schedule a visit.
Our Services
At Colony Animal Hospital LLC, we offer a wide range of services to cater to your pet's needs. Our services include medical, surgical, and dental care, as well as ultrasounds, digital radiography, and dental x-ray capability. We also have an in-house pharmacy and referrals to specialists like cardiologists, neurologists, ophthalmologists, and board-certified surgeons. Our experienced team is dedicated to providing exceptional care to your pets, from routine check-ups to complex medical procedures.
Our Commitment
We genuinely care about your pets and all animals. Our team is committed to providing compassionate, professional care to ensure that your pets receive the best possible treatment. We understand the importance of building a strong relationship between you, your pet, and our veterinary team. We strive to provide a comfortable, stress-free environment for your pets, ensuring that they receive the care they need to thrive.
Staff and Customer Service
The staff at Colony Animal Hospital received mixed reviews. Some reviewers praised the friendly and compassionate staff, saying they were warm, welcoming, and caring. Others had negative experiences with the front desk staff, describing them as rude, unhelpful, and dismissive.
Quality of Care
Many reviewers were happy with the quality of care their pets received at Colony Animal Hospital. They appreciated the thorough explanations of treatment options and the attention to their pets' needs. However, some reviewers felt that the hospital did not provide adequate care, citing issues with communication and treatment.
Communication
Some reviewers felt that the hospital was lacking in communication, with issues including not being informed about treatment options, not receiving quotes or estimates, and being cut off or hung up on when calling with questions or concerns.
Billing and Pricing
Some reviewers mentioned that the prices at Colony Animal Hospital were fair, and they did not feel pressured to receive unnecessary services. However, others did not mention pricing or had mixed opinions about the cost of care.
Overall Experience
Reviewers had vastly different experiences at Colony Animal Hospital. Some gave the hospital 5-star reviews, praising the staff and quality of care, while others gave 1- or 2-star reviews, citing issues with customer service, communication, and quality of care.
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