Empowering You to Provide the Best Care for Your Pet, Every Day.
Dedicated to Your Pet's Health & Happiness
Pflugerville Animal Hospital stands as a trusted partner in pet healthcare, proudly serving the Pflugerville, TX area for all things related to furry friends. Led by experienced veterinarian Dr. Vijay Gudipally, our team of passionate professionals is dedicated to providing exceptional care, personalized attention, and comprehensive services to keep your beloved companions happy and healthy.
Our Experienced Team & Compassionate Care
Our veterinary team boasts years of experience and a genuine love for animals. From compassionate handling to swift diagnosis and treatment, we prioritize creating a comfortable and stress-free environment for both you and your pet. We understand the unique needs of every pet, treating them with individualized care from the first consultation to recovery.
Comprehensive Services for Every Stage of Life
From preventative care and vaccinations to advanced surgical procedures and emergency care, we offer a wide range of services to meet your pet's needs at every stage of life. Our comprehensive offerings include:
- Preventative Care: Routine vaccinations, deworming, and parasite control to keep your pet healthy and proactive healthcare measures.
- Surgical & Dental Care: Advanced surgical procedures and dental care to address pain, address infections, and ensure optimal oral health for your pet.
- Boarding & Grooming: Comfortable boarding facilities and grooming services to provide your furry friend with a safe and enriching stay.
- Emergency Care: Availability 7 days a week for urgent medical attention for unforeseen illnesses or injuries.
Quality Products & Personalized Service
We are committed to offering high-quality products and personalized service. Our partnerships with trusted manufacturers allow us to provide you with:
- Online Pharmacy: Order prescription medications and pet supplies directly from us and have them delivered straight to your doorstep.
- Pet Education Center: Access helpful resources and educational materials to empower you to provide the best care for your pet.
A Partner in Your Pet's Wellbeing
Pflugerville Animal Hospital believes in building lasting relationships with our clients. We actively engage you in every step of the process, providing clear explanations, answering your questions, and offering personalized recommendations to ensure optimal health for your pet. We are committed to keeping you updated and involved throughout your pet's journey.
Poor Customer Service and Lack of Communication
The reviews provided paint a dismal picture of the Pflugerville Animal Hospital, with multiple customers expressing frustration and disappointment with their experiences. One customer, Shelly O'Donnell, had a particularly traumatic experience, describing the hospital as "chaotic at best, lightly traumatic at worst." Her appointment was marred by errors, including the failure to trim her dog's nails, provide requested medication, and answer her questions. The hospital's apology and follow-up were inadequate, leading to a demand for a refund and a vow to never return to the establishment.
Other reviewers, Shane Yeo and Claire Kim, also had negative experiences. Yeo's pet was microchipped without the pet's owners being asked or informed, whereas Kim's pet received excellent care, but the staff failed to introduce themselves. Only one reviewer, Rolene Yousefyan, had a positive experience, praising the staff's friendliness and timeliness.
Lack of Communication and Mismanagement
Several customers mentioned the hospital's poor communication skills, including apathetic front office staff, dismissive and rude techs, and a lack of note-taking. The hospital's apology and follow-up were often inadequate, leading to further frustration and disappointment. The review highlights the importance of effective communication and empathy in the healthcare industry, particularly when dealing with sensitive and emotional situations like pet care.
Unprofessional Behavior and Negligence
The reviews also point to unprofessional behavior and negligence on the part of the veterinary staff. O'Donnell's experience was particularly egregious, with the hospital's failure to address her concerns and provide adequate care leading to a health risk for her pet. Yeo's review highlights the hospital's apparent disregard for customer concerns, with the staff failing to inform him about microchipping his pet.
Be the first to review Pflugerville Animal Hospital.
Write a Review
