We have never come across a better veterinary facility, period.
At Back Bay Veterinary Clinic, we pride ourselves on being more than just a veterinary hospital - we're a community dedicated to providing exceptional care to our patients and personalized attention to their families. As a AAHA-accredited and Fear Free Certified facility, we're committed to staying ahead of the curve in terms of technology and treatment options while maintaining the old-fashioned values of compassionate care and personalized attention.
Our Services
We offer a wide range of services to cater to the unique needs of your furry friends, from wellness care and vaccinations to surgery, dental care, and more. Whether you have a kitten, puppy, or a beloved pet of another species, our team is equipped to provide tailored care and attention. Our services include:
- Wellness Care: Regular check-ups, vaccinations, blood tests, and parasite prevention help us detect potential health issues before they become serious. Our wellness care program is designed to keep your pet healthy and thriving.
- Surgery: Our state-of-the-art surgical facility allows us to perform a range of procedures with precision and care. From tumor removals to skin repair, our surgically trained team is dedicated to delivering the best possible outcomes.
- Dental Care: Just like humans, pets need regular dental care to prevent problems like tooth loss, bacteremia, and other health issues. Our dental services include cleanings, extractions, and other procedures to keep your pet's teeth healthy and strong.
Our Team
As a seasoned veterinarian, I've always known that animals have the power to transform us and make us better people. That's why I founded Back Bay Veterinary Clinic - to provide a welcoming, personalized space where pet owners can feel comfortable bringing their beloved companions. Our team is composed of highly trained and compassionate individuals who are dedicated to delivering the best possible care to your pets. We're proud to be part of the vibrant Boston community and strive to make a positive impact on the lives of our patients and their families.
Our Commitment
At Back Bay Veterinary Clinic, we're committed to being an extension of the Boston community. We believe in giving back and making a positive difference in the lives of our patients and their families. Our charitable efforts include supporting local rescue organizations and donating to the Veterinary Care Charitable Fund, which helps animals rescued from abuse and neglect or from families facing financial hardships.
Our commitment to excellence is evident in everything we do - from the cutting-edge technology we use to the highest standards of care we provide. We understand that your pet is a beloved member of your family, and we're dedicated to treating them with the respect and care they deserve.
Quality of Care and Staff
The veterinary clinic is praised for its high-quality care and compassionate staff. Many reviewers appreciated the attention to detail, transparency, and customer-focused approach of the clinic. The doctors, particularly Dr. Graham, Dr. Rosen, and Dr. Wheeler, were mentioned as being exceptional and caring. The staff was described as friendly, knowledgeable, and reassuring.
Communication and Responsiveness
The clinic's communication and responsiveness were highlighted as strengths. Reviewers appreciated the prompt responses to questions and concerns, as well as the clear explanations provided by the staff and vets. The use of technology, such as PetDesk, was seen as convenient and efficient.
Convenience and Flexibility
The clinic's flexibility and ability to accommodate urgent needs were appreciated. Some reviewers mentioned that the clinic was willing to squeeze in appointments or provide guidance outside of regular hours.
Negatives and Areas for Improvement
However, some reviewers expressed frustration with the clinic's pricing, which they found to be expensive. One reviewer mentioned that the clinic's service had declined in quality since the COVID-19 pandemic, citing difficulties in scheduling appointments and getting responses to questions. Another reviewer experienced poor continuity of care due to high staff turnover.
