Transforming Pet Health Care, One Pet at a Time
At Pet Medical Center of Boca Raton, we understand that your pet is a beloved member of your family. As a veterinarian, we believe that every pet deserves the highest level of care and compassion. Our mission is to provide top-notch veterinary services to our patients and their owners, ensuring that your pet receives the best possible care for a happy and healthy life.
Our Commitment to Excellence
At Pet Medical Center of Boca Raton, we are dedicated to providing quality veterinary care to our patients. Our experienced and compassionate team of veterinarians and staff are committed to staying up-to-date with the latest advancements in veterinary medicine, ensuring that our patients receive the best possible care. We believe that every pet deserves to live a long, healthy life, and we are committed to helping our patients achieve this.
Our Services
At Pet Medical Center of Boca Raton, we offer a wide range of services to ensure that your pet receives the best possible care. Our services include:
- On Point Pet Health Plans: Our innovative health care plans are designed to provide you with peace of mind and financial protection for your pet's ongoing health care needs.
- Behavior Counseling: Our experienced staff can help you with behavioral problems, teaching you how to train your pet and resolve behavioral issues.
- Nutritional Counseling: Our team of experts can help you make informed decisions about your pet's diet and nutrition.
- Pet Health 2.0: Our comprehensive approach to pet health care includes health care plans, illness care, and behavioral counseling, all designed to keep your pet healthy and happy.
- Pet Placement: If you're considering adding a new pet to your family, our team can help you find the perfect companion.
- Pickup Your Pet: We understand that life can be busy, so we're happy to provide pickup services to make your life easier.
- New Patients: We welcome new patients and are excited to meet you and your pet.
Service and Communication Issues
Some customers have expressed dissatisfaction with the service and communication at Pet Medical Center. They reported being disregarded and dismissed, with their concerns and questions being ignored. In one instance, a customer was not informed about the risks and effects of a vaccine, which was later found to be banned in the USA due to thousands of animal deaths.
Lack of Effort to Solve Problems
Another issue is the lack of effort by the veterinarians to solve problems and investigate further to find the root cause of the issue. One customer's dog had an inflamed ear for two years, and the veterinarians kept prescribing the same medication without looking for a better solution. They did not ask for an allergy test to determine the exact cause of the problem.
Prioritizing Money over Pet's Health
Some customers feel that the veterinarians at Pet Medical Center prioritize making money over the health and well-being of the pets. They were not concerned with finding a solution to the problem, but rather with continuing to prescribe medication and collect payments.
Unfriendly and Unprofessional Staff
The staff at Pet Medical Center has been described as unfriendly and unprofessional. In one instance, a customer reported that the staff was mocking them in a phone message, which was left on their voicemail.
Contrasting Positive Experience
On the other hand, one customer had a positive experience with Dr. Hughes, who provided excellent care and communication. The office and exam rooms were clean, and the staff was friendly and remembered the customer's dog.
