Empowering You to Give Your Pet the Best
Tustin Care Animal Hospital is a state-of-the-art facility that offers a wide range of medical services for your furry family members. Our hospital, which was established in 2017, is built on the principle of integrative medicine, which combines traditional veterinary medicine with proven alternative therapies. This approach allows us to provide comprehensive care that keeps your pets healthy and prevents diseases.
Our founder, Dr. Deena Leong, is a dedicated veterinarian with a vision of creating a veterinary hospital that embraces the benefits of integrative medicine. She built the hospital to be spacious, modern, and equipped with the latest technology. However, she wanted it to have the heart of a neighborhood clinic. As a pet parent herself, Dr. Leong understands the importance of providing people-and-pet-friendly, convenient, efficient, and quality care that is affordable.
At Tustin Care Animal Hospital, we offer more options for treatment and focus on prevention. We believe that teaching pet owners how to keep their pets healthy benefits both the pets and their owners. With healthy food, exercise, and regular check-ups, pets can live longer, happier lives. We invite you to visit us and see if what we offer aligns with what you're looking for.
Our Services
At Tustin Care Animal Hospital, we offer a wide range of medical services for your pets, from routine check-ups to specialized procedures. Our services include:
- Preventative Care: We offer vaccinations, heartworm and flea prevention, and wellness exams to keep your pets healthy and prevent diseases.
- Diagnostics: Our hospital is equipped with advanced diagnostic tools, including digital radiography, ultrasound, and in-house laboratory tests, to accurately diagnose and treat medical conditions.
- Dental Care: Our non-anesthetic dental care services include teeth cleaning, dental X-rays, and extractions to keep your pets' teeth and gums healthy.
- Surgery: Our board-certified specialty surgeon performs various surgical procedures, including orthopedic, soft tissue, and neurologic surgeries.
- Alternative Therapies: We offer alternative therapies, such as acupuncture, chiropractic care, and herbal medicine, to complement traditional veterinary medicine and provide a more holistic approach to treatment.
- Emergency and Critical Care: Our hospital provides emergency and critical care services during business hours to treat medical conditions that require immediate attention.
At Tustin Care Animal Hospital, we are committed to providing quality care that is affordable and convenient for pet owners. Our hospital accepts various payment methods, including bank debit cards, cash, Visa, MasterCard, American Express, Discover, and Care Credit.
Poor Experience and Lack of Compassion
The majority of the reviews surrounding the Tufts Companion Animal Hospital (TCAH) are negative, with one reviewer experiencing a particularly traumatic and frustrating situation. Leigh-Anne Kolasinski, a long-time client, shares a heartbreaking story of how the hospital prioritized profits over her dog's well-being. Despite her concerns and requests, the hospital subjected her dog to unnecessary tests and medications, ultimately leading to the dog's untimely death due to a growth that was deemed inoperable because of delays and lack of compassion from the hospital staff.
Incompetent Staff and Lack of Follow-up
Leigh-Anne Kolasinski's experience is further underscored by her complaints about the hospital's staff, describing them as "inept" and "unconcerned." She recounts several instances of the hospital failing to follow up or communicate effectively, including the initial delay in scheduling a surgery for her dog's growth, followed by multiple failed attempts to contact the hospital to schedule an appointment. The final blow came when the hospital staff informed her that the growth had become inoperable due to their own delays.
Mixed Opinions about Dr. Leong
In stark contrast to Leigh-Anne's experience, two other reviewers, Katelyn Hanam and Alice R., have had extremely positive experiences with Dr. Leong, who they describe as knowledgeable, competent, and holistic. Both reviewers praise Dr. Leong's expertise in raw feeding and her ability to prioritize the well-being of their pets rather than recommending unnecessary treatments.
Inequitable Treatment of Pets
Leigh-Anne Kolasinski's experience highlights the hospital's apparent focus on profits over the well-being of pets. She recounts being forced to discontinue medication for her younger dog's incontinence due to the hospital's refusal to provide a senior wellness exam at a reasonable price. The hospital's apparent prioritization of profits over pets' well-being is deeply concerning.
