Compassionate Care for Your Furry Friends
At CityPets Veterinary Care & Wellness, we are passionate about providing compassionate veterinary care to all animals. Our team of skilled veterinarians, technicians, and support staff are dedicated to delivering exceptional care to our patients and their owners. We believe that every animal deserves to be treated with kindness, respect, and compassion, and we strive to provide a safe and welcoming environment for all our patients.
Our Mission
Our mission is to provide the finest in veterinary care, backed by a team of experienced and compassionate professionals who are dedicated to improving the lives of animals and their families. We believe in building strong relationships with our clients, and we take the time to listen to their concerns, address their questions, and provide personalized care to their beloved pets.
Our Services
We offer a wide range of services, including medical, dental, and preventative care, to ensure that your pet receives the best possible care. Our services include:
- Vaccinations and wellness exams
- Dental care, including cleanings, fillings, and extractions
- Surgery, including spay/neuter, tumor removal, and orthopedic procedures
- Diagnostic testing, including bloodwork, urinalysis, and radiology
- Preventative care, including flea, tick, and heartworm prevention
- Behavioral consultations and counseling
Our Team
Our team of veterinarians, technicians, and support staff are highly trained and dedicated professionals who are passionate about delivering exceptional care to our patients. Our team includes:
- Dr. Jill Shook, Veterinarian/Co-Owner
- Becky Perez, Veterinary Technician
- Joanna Chhibber, Veterinary Technician
- Kat Loss, Veterinary Technician
- Rachel Kelly, Receptionist
- Valerie MacDonald, Receptionist
- Courtnie Karracker, Veterinary Technician
- Alexis Rustin, Veterinary Technician
Why Choose Us
At CityPets Veterinary Care & Wellness, we understand that your pet is a member of your family, and we believe that they deserve the same level of care and compassion that we would give to our own pets. Our team is dedicated to providing exceptional care, backed by a commitment to excellence and a passion for improving the lives of animals and their families.
Exceptional Customer Service
The majority of reviewers praised the exceptional customer service provided by the staff at Citypets. Many reviewers mentioned the empathy, kindness, and understanding shown by the staff, particularly Valerie and Alexis, who went above and beyond to accommodate the needs of their clients.
Knowledgeable and Caring Staff
Several reviewers praised the staff's knowledge and caring attitude towards the pets. Dr. Shook and her team were described as kind, efficient, and knowledgeable, providing excellent care for the pets.
Positive Experiences
Many reviewers shared their positive experiences with Citypets, stating that they felt comfortable and confident leaving their pets in their care. The staff's personal care, gentle handling, and thorough examination process were highlighted as strengths.
Criticism and Areas for Improvement
However, not all reviews were positive. Some reviewers expressed dissatisfaction with their experience, citing poor communication, unprofessional behavior, and lack of responsiveness.
Diversity and Inclusivity Concerns
One reviewer expressed concerns about racial bias and uncomfortable encounters with staff members, highlighting the importance of cultural sensitivity and inclusivity in customer service.
