Compassionate Care, Exceptional Service
Our Mission
At South Side Flats Animal Hospital, we believe that pets are family. That's why we are committed to providing compassionate and comprehensive veterinary care that promotes the health and well-being of every furry friend. With over 12 years of experience serving the Pittsburgh community, our team of experienced veterinarians and veterinary professionals are dedicated to delivering exceptional service, tailored to your pet's individual needs.
Who We Are
Our hospital is proudly led by Dr. James Baldwin and Dr. Rebecca Ladd, alongside a team of highly skilled and compassionate veterinary technicians. Our vets are compassionate, dedicated professionals with extensive experience in diagnosing and treating a wide range of ailments and injuries. They are also committed to providing personalized care, taking the time to explain treatment options and answer your questions thoroughly.
What We Offer
We offer a comprehensive range of services to meet all your pet's needs, including:
Wellness Care: Routine vaccinations, parasite prevention, nutritional counseling, and preventative care plans.
Dental Care: Comprehensive dental exams, teeth cleaning, extractions, and preventative care advice.
Surgical Services: Advanced surgical procedures performed by experienced veterinarians, ranging from routine spay and neuter to complex orthopedic repairs.
Diagnostics: State-of-the-art equipment and diagnostic tools for accurate and timely diagnoses.
End-of-Life Care: Compassionate and supportive care to ensure your furry friend's comfort in their final days.
Additional Services: Microchipping, nutritional counseling, pharmacy services, and urgent care.
Our Philosophy
At South Side Flats Animal Hospital, we believe in building lasting relationships with our clients based on trust, empathy, and open communication. We are committed to providing transparent and affordable medical care, while always prioritizing the well-being of your pet. We believe in working collaboratively with you to make informed decisions about your pet's healthcare.
Join Our Community
We invite you to explore our website to learn more about our services, browse through our pet gallery, and get in touch to schedule an appointment. We are proud to serve as your trusted partners in pet care and look forward to welcoming you and your furry friend to our hospital.
Staff and Care
The reviews highlight the exceptional care and compassion provided by the staff at South Side Flats Animal Hospital. Dr. Ladd, Dr. Baldwin, and the rest of the staff are praised for their kindness, knowledge, and professionalism. They are described as gentle, thorough, and empathetic in their interactions with pets and owners.
Positive Experiences
Many reviewers have had positive experiences with the hospital, citing the staff's ability to handle pets with care and compassion. Owners appreciate the clear explanations of treatment plans, the time taken to answer questions, and the follow-up calls to check on their pets' progress.
Emergency and Urgent Care
The hospital is commended for its ability to accommodate emergency and urgent care situations, with owners praising the staff's prompt attention and effective treatment of their pets' conditions.
Limitations and Concerns
However, some reviewers express concerns about the cost of services and the potential for upselling. One reviewer experienced a mismatch between the expected and actual costs of a routine visit, while another felt pressured to agree to additional tests and treatments.
Areas for Improvement
In terms of areas for improvement, some reviewers suggest that the hospital could better communicate costs and treatment options to owners, particularly in situations where the pet's life is at risk.
