The Finest In Veterinary Care
Nestled in the heart of San Jose, Willow Glen Pet Hospital stands as a beacon of care and compassion for furry friends and their paw-ents. Founded on the belief that every pet is a precious member of the family, we prioritize personalized attention and comprehensive care.
Our Expertise
Our team of experienced veterinarians and dedicated staff offers a comprehensive range of services to address all aspects of your pet's wellbeing.
Our services include
- Comprehensive Wellness Care: Routine exams, vaccinations, parasite control, and preventative care for all stages of life.
- Advanced Diagnostics: X-rays, laboratory testing, and ultrasound for accurate diagnosis of illnesses and injuries.
- Expert Treatments: From routine vaccinations to surgical procedures, dental care, and comprehensive care for specific ailments.
- Tailored Packages: Customized plans for puppies, kittens, and senior pets.
A Holistic Approach to Pet Care
We believe in approaching pet care holistically, focusing on preventative care, early detection of issues, and comprehensive treatment to ensure optimal health and happiness. Our team works closely with you to establish personalized healthcare plans that cater to your pet's unique needs.
Compassionate and Caring
At Willow Glen Pet Hospital, we understand that your furry friend is a beloved member of your family. Our compassionate staff is dedicated to providing a comforting and positive experience for both pets and their owners. We take the time to understand your concerns and answer any questions you may have.
Join the Willow Glen Pet Hospital Family
Experience exceptional pet care at Willow Glen Pet Hospital. Contact us today to schedule an appointment and witness the difference we make in the lives of pets and their families.
Pricing and Transparency Issues
Many reviewers have expressed frustration with the pricing practices of the hospital, citing a lack of transparency and surprise charges. Dongyun Zhang, who has been a customer for two years, mentioned that they were charged extra fees for annual vaccinations, medical waste disposal, and other services without clear explanation. Sam Ritz was quoted $250 for a bandage change, while Nick felt that the hospital overcharged him for minor procedures.
Communication and Follow-up
Some reviewers have also criticized the hospital's communication style, citing a lack of clear explanations and follow-up. Petra Jung felt that her concerns were not taken seriously, and there was no follow-up on her cat's condition after two appointments. Yue Zhao encountered an address change without adequate notification, while Meghna Prasad had to reschedule an appointment only to lose the deposit when she was five minutes late.
Staff Friendliness
However, some reviewers have praised the staff for being friendly and professional. Daniel Lee mentioned that the staff was always on top of their schedules and helpful, while Meghna Prasad's actual appointment experience with the staff was positive.
