Your pet's health is our passion
At Brainerd Hills Veterinary Hospital, we understand the special bond between pets and their owners. Our experienced and compassionate team of veterinarians, led by Dr. John Haddock and Dr. Pamela Prince, is dedicated to providing the highest level of care and service to our furry clients. With over 30 years of combined experience, our doctors are committed to staying up-to-date with the latest advancements in veterinary medicine, ensuring that your pets receive the best possible treatment.
Our Mission
Veterinary medicine is our passion, and our mission is to keep your pet happy and healthy. We achieve this by being the best doctors we can be, utilizing the latest and best medications and treatments. Our doctors frequently attend meetings, seminars, and skills-laboratories to provide the best veterinary medicine available. As pet owners ourselves, we understand the attachment and importance pets are to people. It is an awesome privilege to work on animals and a responsibility that we fully embrace.
What to Expect
At Brainerd Hills Veterinary Hospital, we prioritize your understanding of your pet's health, whether it be keeping your pet happy and healthy and with a great quality of life, helping you decide the best treatment when your pet is sick or injured, explaining financial costs in detail, or treating you and your pet with the compassionate care that we ourselves would want from our healthcare providers.
Our Services
We offer a wide range of services to cater to the unique needs of your pet. These include:
- Allergy Testing & Treatment
- Boarding
- Dental Care
- Dermatology
- Emergency Services
- Exotic & Pocket Pets
- Grooming
- Internal Medicine & Surgery
- Pharmacy
- Radiography
- Wellness Program
Why Choose Us
Our team of experienced veterinarians is dedicated to providing exceptional care and service to our patients. We understand the importance of building a strong relationship between pets and their owners. Our state-of-the-art facilities and equipment ensure that your pet receives the best possible care. We prioritize your understanding of your pet's health and provide compassionate care that we would want for our own pets.
Contact Us
To schedule an appointment or learn more about our services, please contact us at (423) 894-8554 or visit our location at 6724 East Brainerd Rd, Chattanooga, TN 37421.
Quality of Care
Several reviewers have expressed mixed opinions about the quality of care provided by Brainerd Hills Veterinary clinic. While some reviewers have praised the clinic for being thorough and compassionate, others have expressed concerns about the care received. Some reviewers have reported difficulties in getting their pets treated with dignity and respect, and have even experienced rudeness and lack of compassion from certain staff members.
Treatment of Staff
It is clear that some staff members have been treated poorly by management, with one reviewer reporting being yelled at by Dr. Haddock. This behavior raises concerns about the working conditions and morale within the clinic.
Communication
Several reviewers have expressed frustration with the communication style of certain staff members, particularly Dr. Haddock. Some reviewers have felt belittled or dismissed, and have reported difficulty in having their questions and concerns addressed.
Grooming Services
One reviewer has reported a poor experience with the grooming services, including an incident in which a plug of hair was pulled out of their dog's head.
Death of Pet
Two reviewers have reported the death of their pets while under the care of the clinic, both of which were traumatic experiences. One reviewer has expressed anger and disappointment at the lack of compassion shown by Dr. Haddock in the aftermath of her pet's death.
