Preserving the delicate bond between you and your pet
At Mercury Animal Hospital, we take pride in being a full-service veterinary hospital, committed to providing comprehensive medical care to dogs, cats, and pocket pets. With over 50 years of experience, our team of dedicated professionals is dedicated to delivering exceptional patient care and customer service.
Our Services
At Mercury Animal Hospital, we offer a wide range of services to cater to our clients' and patients' needs. Our services include:
- Surgical Services: Our state-of-the-art surgery facility is equipped to perform a variety of procedures, from routine surgeries to complex operations. Our experienced veterinarians and trained technicians work together to ensure the highest level of care for every patient.
- Medical Services: Our medical team is committed to providing comprehensive medical care to our patients, from routine check-ups to complex medical conditions. We use the latest diagnostic equipment and cutting-edge treatments to ensure the best possible outcomes.
- Referrals: We understand that pets can have complex medical needs that require specialized care. That's why we have established partnerships with local veterinarians and specialty referral centers to ensure our patients receive the best possible care.
- Preventive Care: At Mercury Animal Hospital, we believe that preventive care is essential to maintaining the overall health and well-being of our patients. Our annual wellness exams provide a comprehensive examination, which includes a complete physical examination, blood work, and vaccination recommendations.
- Boarding and Daycare: We offer comfortable and safe boarding facilities for dogs and cats, as well as daycare services for dogs. Our staff is dedicated to providing a fun and engaging experience for our canine and feline clients.
- Pet Nutrition: As responsible pet owners, we understand the importance of feeding our pets a balanced and nutritious diet. At Mercury Animal Hospital, we offer expert nutritional advice and recommend high-quality pet food to ensure our patients receive the best possible diet.
- Preventative Care: In addition to our annual wellness exams, we offer a range of preventative care services, including flea treatments, baths, and grooming.
Our Clinic
At Mercury Animal Hospital, we pride ourselves on being a state-of-the-art facility, equipped to provide cutting-edge medical care to our patients. From our modern surgery suites to our in-house laboratory, we're committed to staying at the forefront of veterinary medicine.
Our Team
Our team of veterinarians and staff members are passionate about providing exceptional care to our patients and clients. Meet some of our key team members:
- Dr. Henry McKelvin, Practice Owner: A native of Georgia, Dr. McKelvin graduated from the University of Georgia, College of Veterinary Medicine in 1973. He has a special interest in small animal surgery and orthopedics.
- Dr. Nicole McKelvin, Associate: Dr. Nicole graduated from North Carolina A&T State University in 1996 and received her D.V.M. degree from North Carolina State, School of Veterinary Medicine in 2000. She has a special interest in small animal internal medicine.
- Sheri Rook, Office Manager: Sheri joined our team in 2011 and has been promoted to Office Manager in 2019. She's responsible for keeping our front desk running smoothly and is always happy to assist clients with their pets' needs.
Contact Us
At Mercury Animal Hospital, we're committed to providing the best possible care for your pets. If you have any questions or concerns, please don't hesitate to reach out to us. We're always here to help.
Poor Customer Service
Several customers have expressed dissatisfaction with the customer service at Mercury Animal Hospital. One reviewer, Danielle B., had a terrible experience with waiting for her dog to be released after surgery, and felt that the hospital was more focused on making money than the best interest of the pets. Leslie B. also mentioned that the customer service had fallen off over the years, and that they seemed more interested in making money than the pets. Jessica W. had a similar experience when the receptionist refused to take her dog in without an appointment, despite the dog being sick.
Communication Issues
Communication was also a major issue for several reviewers. Sean T. was upset about not hearing back from the hospital about his dog's boarding experience, and was left feeling frustrated and stressed. Danielle B. had trouble getting updates on her dog's surgery and was left wondering when her dog would be ready.
Positive Experiences
Despite the negative reviews, several customers had positive experiences at the hospital. Mahogany W. praised the staff and Dr. Mckelvin for being kind and thorough, and appreciated the clean and well-run clinic. Keziah M. and Sara S. both had great experiences with the hospital, praising the staff, Dr. McKelvin, and the clinic's policies.
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