Excellence in compassionate veterinary care
At Hillcrest Veterinary Hospital, we understand the special bond between our patients and their families. As a trusted veterinary care provider in Pleasant Hill, CA, we are committed to providing high-quality, compassionate care to our furry friends and their loving owners. Our team of dedicated veterinarians, technicians, and support staff are passionate about delivering exceptional medical care, while also fostering a welcoming and stress-free environment for our patients and their families.
Our Philosophy
Our philosophy is built on a foundation of excellence in veterinary medicine, compassion, and collaboration. We believe that the bond between humans and animals is sacred, and we strive to support that bond through the latest medical, diagnostic, and surgical methods available. We promote teamwork, harmony, and ongoing development of professional and personal skills within our team, ensuring that our patients receive the best possible care.
Our Services
At Hillcrest Veterinary Hospital, we offer a comprehensive range of services designed to meet the unique needs of our patients. Our services include:
- Wellness: Routine exams, internal medicine, geriatric care, vaccinations, spay/neuter, and lab work to keep your pet healthy and thriving.
- Dentistry: Our experienced team provides routine dental care, including cleanings, fillings, and extractions, to prevent and treat oral diseases.
- Surgery: Our skilled surgeons perform a range of procedures, from routine spay/neuter surgeries to complex orthopedic and soft tissue procedures.
- Radiology & Diagnostic Imaging: We utilize advanced imaging technologies, such as X-rays, ultrasound, and CT scans, to diagnose and treat a wide range of medical conditions.
- Dermatology: Our team provides expert care for skin conditions, including allergy testing and treatment, to ensure your pet's skin health and comfort.
Meet Our Veterinary Team
Our team of dedicated veterinarians, technicians, and support staff are passionate about delivering exceptional medical care to our patients. Meet our team members and get to know the amazing people who work together to ensure the best possible care for your pet.
AAHA Accreditation
At Hillcrest Veterinary Hospital, we are proud to have earned accreditation from the American Animal Hospital Association (AAHA), a distinction held by fewer than 20% of small veterinary practices. Our accreditation demonstrates our commitment to providing high-quality care and meeting the highest standards of patient care.
Join Our Community
At Hillcrest Veterinary Hospital, we value the relationships we build with our patients and their families. We believe that the bond between humans and animals is sacred and we strive to support that bond through the best veterinary care available. We invite you to join our community and experience the Hillcrest Veterinary Hospital difference.
Customer Satisfaction Issues
The first review, given by Rachel Cagalawan, is a scathing critique of the establishment. She was forced to schedule an appointment for her cat Winston, but due to a clerical error, they missed the appointment. The clinic charged them the full $80 deposit as a cancellation fee, which Rachel finds unreasonable. She demands that the clinic refund at least half of the deposit, considering it was an honest mistake. She is appalled by the clinic's business practices and warns potential customers to avoid them.
Exceptional Service
On the other hand, several reviewers have exceptional experiences with the clinic. J. Gieseke, Saint John, Robb Thomas, Peter, Amy Almassey, Lawrence Morris, Jeffrey B., and Corrina Elena-Jane Bisio all gave the clinic 5-star ratings. They praise the clinic's professional staff, compassionate care, and general excellence. They highlight specific instances of exceptional service, such as the staff going the extra mile to make animals comfortable and providing clear explanations of diagnosis and treatment options.
Conclusion
While one reviewer has a terribly disappointing experience, the majority of reviewers have exceptional experiences with Hillcrest Veterinary Clinic. If you are considering taking your pet to Hillcrest, it is likely that you will receive top-notch care and attention. However, it is essential to double-check the appointment schedule and be aware of any potential cancellation fees.
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