Experience the Compassionate Difference
Welcome to Tuscawilla Oaks Animal Hospital, your trusted partner in providing exceptional veterinary care for your beloved pets. Our mission is to change lives in the pet community through empathy, education, and compassionate and customized veterinary care. We are a community-centered practice that respects people and pets and the bonds they share. We care for all animals as if they are our own family, paying close attention to details and demonstrating a high level of trust through our open, honest leadership team and support staff.
Our Services
At Tuscawilla Oaks Animal Hospital, we offer a wide range of services to ensure your pet's optimal health and well-being.
- Medical Services: Our medical services include wellness exams, vaccinations, dental care, internal medicine, dermatology, and laser therapy. We utilize the latest diagnostic tools and treatments to provide comprehensive medical care for your pet.
- Surgical Services: Our surgical services include spay and neuter procedures, soft tissue surgeries, and orthopedic surgeries. Our experienced veterinarians and support staff ensure your pet's safety and comfort throughout the surgical process.
- Exotic Pet Medicine: We provide specialized medical and surgical care for exotic pets, including birds, reptiles, and small mammals.
- Nutrition: Our nutrition services include customized diet plans, weight management programs, and nutritional counseling to ensure your pet's overall health and well-being.
- Preventive Services: Our preventive services include heartworm prevention, flea and tick prevention, and parasite control. We believe that prevention is the best way to keep your pet healthy and happy.
- Stem Cell Therapy: We offer stem cell therapy, a cutting-edge treatment that utilizes your pet's own stem cells to promote healing and regeneration.
- Virtual Medicine: Our virtual medicine services allow you to consult with our veterinarians from the comfort of your home, providing convenient and accessible care for your pet.
- Wellness Programs: Our wellness programs include customized wellness plans, senior wellness plans, and puppy and kitten wellness plans. These programs ensure your pet receives the preventive care they need at every stage of life.
- Boarding and Doggie Day Play: Our boarding and doggie day play services provide a safe and fun environment for your pet while you're away or at work.
- Pet Health Educational Articles and Videos: We provide a wealth of educational resources, including articles and videos, to help you make informed decisions about your pet's health and well-being.
Our Team
Our team of experienced veterinarians and support staff are dedicated to providing exceptional care while showing respect for you and your beloved companion. We invite you to schedule an appointment and meet our team, including our veterinarians, veterinary technicians, and client service representatives.
New Clients
We welcome new clients and are dedicated to helping your pet achieve the highest quality of life. We look forward to meeting you and your pet!
Communication Issues and Poor Customer Service
Several reviewers have expressed frustration with the communication and customer service skills at the clinic. Martha Zayas, who had been told to come in for a follow-up appointment without making a prior appointment, was met with unfriendly faces at the reception desk and was left waiting for a long time without clear instructions on what to expect. Another reviewer, Ashly Pittman, was concerned about the lack of transparency in the clinic's pricing, feeling that they were being penalized for following the clinic's automated appointment system and were not provided with clear itemized pricing.
Long Wait Times and Lack of Urgency
Reviewers have also complained about long wait times and a lack of urgency in addressing their pets' needs. Carissa Lawhun, whose dog was peeing blood, was referred to a specialist and charged almost $700, but was not provided with the necessary lab results and records to facilitate further treatment. Ashly Pittman was also frustrated with the 45-minute wait for appointments, which caused significant inconvenience.
Positive Experiences with the Clinic
On the other hand, some reviewers have had positive experiences with the clinic. James Petryka and M. Smith have both praised the clinic's level of care and friendly, knowledgeable staff. They have found the clinic to be worth the drive and have made it their primary veterinary clinic.
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