At Animal Emergency Center (AEC), we understand that unexpected emergencies can arise at any time, which is why we are committed to providing compassionate, high-quality, and lifesaving medical care to pets 24 hours a day, 7 days a week. Our dedicated team of veterinarians, technicians, and assistants work together to provide exceptional care to pets in need of urgent medical attention.

Our Mission

Our mission is to provide top-notch emergency medical care to pets, while also alleviating the stress and anxiety that comes with an unexpected pet emergency. We strive to create a warm, welcoming environment where pet owners feel comfortable and informed throughout the care process.

Our Team

Our team consists of experienced and dedicated veterinarians, technicians, and assistants who are passionate about delivering exceptional care to pets. Our team members are equipped to handle a wide range of emergency situations, from laceration repairs to thoracic trauma, and everything in between.

Our Hospitals

We operate two locations, AEC Novi and AEC Rochester, both of which are AAHA-accredited and equipped to provide 24-hour emergency care to dogs, cats, and other small animals. Our hospitals are designed to provide a comfortable and calm environment for pets, while our team works to diagnose and treat their conditions.

Services

At AEC, we offer a wide range of emergency veterinary services, including:

Anesthesia & Surgery: Our state-of-the-art equipment and experienced team enable us to perform a variety of surgeries, from simple laceration repairs to thoracic trauma.
Emergency & Critical Care: Our experienced team provides emergency care to pets in critical condition, using the latest technology and equipment.
Endoscopy: Our endoscopy equipment allows us to visually examine the inside of a pet's digestive tract, enabling us to diagnose and treat digestive issues.
Avian & Exotic Care: We have specialized equipment and experienced staff to cater to the unique needs of birds, reptiles, and small mammals.
Radiology & Ultrasound: Our digital radiography and ultrasound equipment help us diagnose and treat a range of conditions, from fractures to cardiac disease.
Laboratory & Pharmacy: Our on-site laboratory and pharmacy enable us to provide comprehensive diagnostic testing and a wide range of medications.
Transfusion Medicine: We offer blood transfusions for pets in need of this life-saving treatment.

Testimonials

At AEC, we're proud of the exceptional care we provide to pets, as well as the compassion and attention we show to their owners. Here's what some of our satisfied clients have said:

"The staff at AEC Novi was absolutely outstanding in an awful time in our lives. Our 10-month-old golden retriever was in rough shape after eating a nylon sock that wouldn't pass. Thanks to the excellent skills of the vets, techs, and support staff, Jax is now a healthy dog living a full, normal life." - Jax's owner, AEC Novi
"Kiwi was unfortunate to suffer a laceration on his claw caused by one of my other birds. I managed to stop the bleeding but was concerned and found the number of AEC from a link from another vet. Sure enough, Kiwi started bleeding a bit more. The AEC staff was professional at such a late hour and took great care." - Kiwi's owner

Conclusion

At Animal Emergency Center, we understand the importance of providing top-notch emergency care to pets. Our team is dedicated to delivering compassionate, high-quality care and alleviating the stress and anxiety that comes with an unexpected pet emergency. If your pet needs urgent medical attention, please don't hesitate to contact us. We're here to help.

Update Share

Positive: Many reviewers praised the Animal Emergency Center for their compassionate and knowledgeable staff, as well as their expertise in certain areas.

Negative: Some reviewers reported negative experiences, including misdiagnosis, overpricing, lack of compassion, and poor communication.

Concerns and Issues with the Animal Emergency Center

Misdiagnosis and Overpricing

Some reviewers have expressed concerns about the Animal Emergency Center's diagnostic abilities and pricing. Some have reported being given incorrect diagnoses or being charged exorbitant prices for treatments that were not necessary.

Lack of Compassion and Care

Some reviewers have reported that the staff at the Animal Emergency Center were uncaring and uncompassionate, particularly when it came to discussing treatment options and costs.

Poor Communication

Some reviewers have reported difficulties in communicating with the staff at the Animal Emergency Center, including being talked down to and not being provided with clear information about their pet's condition.

Positive Experiences

Compassionate and Caring Staff

Many reviewers have reported that the staff at the Animal Emergency Center were compassionate, caring, and professional, particularly in emergency situations.

Expertise and Knowledge

Some reviewers have reported that the veterinarians at the Animal Emergency Center were knowledgeable and skilled, particularly in areas such as cardiology.

Good Communication

Some reviewers have reported that the staff at the Animal Emergency Center were good communicators, keeping them informed about their pet's condition and treatment options.

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