Partnering with you for the well-being of your pet
At Otay Pet Vets, we are a comprehensive veterinary clinic specializing in a wide variety of pet services. Our mission is to provide personal and high-quality care to you and your pet. We look forward to providing you with exceptional service and building a lifelong relationship with you and your furry friends.
Our History
Otay Pet Vets is an AAHA accredited Family Operated Animal Hospital providing the highest standards of veterinary excellence for over 16 years. We adhere to the Gold Standard of care where clients and patients are our priority. Otay Pet Vets is honored to have been recognized by the San Diego's Union-Tribune Readers Poll and the DVM 500 for veterinary excellence.
Our Services
We offer a wide range of services to cater to the needs of your pet. From routine check-ups and vaccinations to surgeries and dental care, we are committed to providing the highest level of care. Our services include:
- Wellness exams and vaccinations
- Surgeries, including elective and non-elective procedures
- Dentistry, including routine cleanings and advanced periodontal surgery
- In-house laboratory and diagnostic services
- Digital radiographic imaging
- Microchipping
- Same-day urgent care
Our Team
Our team of veterinarians and support staff are dedicated to providing exceptional care to your pet. Our medical director, Dr. Kevin Anderson, is a board-certified veterinarian with over 30 years of experience. Our team is committed to providing compassionate and personalized care to each and every patient.
Quality of Service
Some reviewers experienced poor customer service, including long wait times, unhelpful staff, and unprofessional behavior. One reviewer was left waiting for 30 minutes after their appointment time and eventually left without being seen. Another reviewer was denied an extension on their pet's medication, despite explaining they couldn't afford the additional costs.
On the other hand, many reviewers praised the excellent service they received, including convenient appointment times, knowledgeable and kind technicians, and trustworthy vets. Some reviewers appreciated the vets' willingness to explain treatment options and not push for unnecessary tests or treatments.
Communication and Care
Some reviewers felt that the vets and staff didn't care about their pets' well-being, prioritizing profits over animal welfare. One reviewer was upset that their dog's teeth were extracted without their consent, and another felt that the vets were more interested in making money than in providing quality care.
In contrast, many reviewers felt that the vets and staff at Otay Pet Vets genuinely cared about their pets' health and well-being. They appreciated the clear explanations of treatment options and the vets' willingness to answer questions and address concerns.
Facilities and Staff
Reviewers praised the clean and attractive facilities, as well as the friendly and caring staff. Some reviewers appreciated the convenience of the location and the ease of scheduling appointments.
Concerns and Issues
Some reviewers expressed concerns about the clinic's prioritization of profits over pet care, unprofessional behavior from staff, and poor communication.
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