Providing Compassionate Care for Your Furry Friends
At Blue Cross Animal Hospital, we are dedicated to providing exceptional care to pets in Royal Oak, MI, and surrounding areas. Our team of experienced veterinarians and staff are committed to delivering high-quality veterinary services with compassion, love, and care. Since our launch in 2010, we have been dedicated to providing comprehensive preventative health care to cats and dogs.
Our Mission
Our mission is to provide high-quality veterinary care full of compassion, love, and care. We believe that by identifying diseases early, we can treat them before they get too advanced. That's why we advise annual wellness checkups to ensure your pet stays healthy and happy.
Our Services
As a full-service medical and surgical hospital, we offer a wide range of veterinary services, including pet medicine, pet surgery, pet endocrinology, pet vaccinations, pet spay/neuter, pet dentistry, and pet in-house laboratory services. Our advanced technology allows for accurate and efficient diagnosis and treatment of various medical conditions. We also provide regular dental cleanings to prevent gum disease and its effects on the heart and kidneys.
Why Choose Us
At Blue Cross Animal Hospital, we understand that your pet is a beloved member of your family. That's why we offer a comfortable and welcoming environment for both you and your pet. Our veterinarians and staff are dedicated to providing personalized care and attention to each pet, ensuring they receive the best possible treatment. We also offer convenient payment options, including all major credit cards, cash, and CareCredit, to make it easy for you to care for your pet.
Meet Our Team
Our veterinary team believes that by working together, we can provide exceptional care to your pet. Meet our experienced veterinarians and staff who are dedicated to delivering high-quality veterinary services with compassion, love, and care.
Price Gouging and Unfriendly Staff
Many reviewers have expressed discontent with the prices and staff at this veterinary hospital. The reviews highlight astronomical prices, lack of transparency, and attempts to upsell unnecessary services. The staff, including veterinarians and receptionists, have been described as unfriendly, dismissive, and unempathetic.
Poor Customer Service
Receptionists have been criticized for their unhelpful and unfriendly demeanor. One reviewer mentioned that the male receptionist has a poor customer-facing personality. Techs, on the other hand, have been praised for their friendliness and helpfulness.
Misdiagnosis and Unnecessary Procedures
Some reviewers have reported experiencing misdiagnosis and unnecessary procedures. One reviewer was told their dog had kidney failure and was given expensive medication, but when they brought their dog back with concerns, the doctor was dismissive and suggested they consult with a specialist.
Inconsiderate Policies
The hospital's pricing policies have been criticized for not being transparent. One reviewer was charged an additional fee for a recheck examination, and another was told they would need to return for another examination the next day, only to be met with a cold reception and a lack of attention to their pet's needs.
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