At Potomac Animal Hospital, we are committed to providing the highest quality medical and surgical care to our patients. Our mission is to provide exceptional service, compassion, and expertise to every pet that comes through our doors. We strive to build a strong and trusting relationship with our clients, ensuring that our patients receive the utmost care and attention.
Our History
Potomac Animal Hospital has a rich history dating back to 1973, when it was established as a small animal medical and surgical facility in Potomac, MD. Over the years, we have expanded our services to include boarding, grooming, and daycare, while maintaining our commitment to providing outstanding care to our patients.
Meet Our Team
Our team of dedicated veterinarians, technicians, and staff work together to ensure that every patient receives the best possible care. Our veterinarians, Dr. Michael Scott, Dr. Jason Scott, and Dr. Sarah Orloff, are highly trained and experienced professionals who are dedicated to staying up-to-date on the latest technologies and treatments available.
Medical Services
At Potomac Animal Hospital, we offer a wide range of medical services, including:
- Preventative care, such as vaccinations and parasite control
- Diagnostic testing, including blood work and imaging
- Treatment of various medical conditions, such as infections and diseases
- Surgical services, including routine and emergency procedures
Grooming Services
Our grooming team, led by experienced groomers Ken and Ellen, are dedicated to providing exceptional grooming services to our patients. From pedicures to full grooming sessions, we offer a variety of services to keep your pet looking and feeling their best.
Boarding Services
At Potomac Animal Hospital, we understand the importance of providing a safe and comfortable environment for our patients. Our boarding facilities are designed to mimic a home environment, with plenty of space for our guests to relax and play. Our dedicated team of technicians and kennel staff are always available to provide attention and care to our boarders.
Daycare
We also offer a daycare program where your pet can socialize and exercise while you're away. Our daycare program is designed to provide a fun and engaging environment for your pet, while keeping them healthy and active.
Emergency Services
At Potomac Animal Hospital, we understand that emergencies can happen at any time. That's why we offer 24-hour emergency services, providing peace of mind for our patients and their owners.
Contact Us
Potomac Animal Hospital
10020 River Road
Potomac, MD 20854
301-299-4142
Care and Treatment
The reviews mention both positive and negative experiences with the care and treatment provided by Potomac Animal Hospital. One reviewer praised the hospital for taking good care of their cat's thyroid condition and suggesting a compounding transdermal medication that has been effective. However, several reviewers had negative experiences, including feeling pressured into expensive and invasive procedures, and experiencing poor communication and follow-up care.
Staff and Leadership
The reviews also mention issues with the staff and leadership at Potomac Animal Hospital. One reviewer praised Dr. Michael Scott, a previous doctor at the hospital, as wonderful, honest, and compassionate. However, they expressed concerns about his son, Jason Scott, who they felt was overly aggressive in recommending treatments. Another reviewer criticized the leadership of Shana, stating that she had an aggressive staff with poor customer service skills and implemented policies that prioritized the company over customer needs.
Communication and Customer Service
Communication and customer service were also areas of concern for several reviewers. One reviewer mentioned that they were not notified of their pet's test results, and when they called to inquire, they were met with a curt response. Another reviewer criticized the hospital's policies, such as requiring pre-payment before retrieving a pet, and the lack of obligation to notify customers of changes or issues.
Grooming Services
One reviewer also mentioned issues with the hospital's grooming services, including uneven cuts and missed areas, and poor customer service when they tried to complain about these issues.
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