Proudly offering warm hands for cold noses daily. APPOINTMENT
Our Mission
At West Russell Animal Hospital, our mission is to provide compassionate, expert, and affordable veterinary care to your beloved pets. We strive to nurture and preserve the human-animal bond by partnering with our clients to deliver exceptional care throughout our furry friends' lives. Our dedicated team is committed to going above and beyond to ensure your pet receives the highest quality medical attention.
Full-Service Animal Hospital
As a full-service animal hospital, we offer a comprehensive range of services to cater to your pet's unique needs. From consultations to preventive care and vaccinations, we provide top-notch services to keep your furry friend healthy and happy. Our veterinary team is skilled in performing various procedures, including dentistry, diagnostics, emergency care, hospice and euthanasia, microchipping, nutrition planning, pharmacy services, preventative care, surgery, vaccinations, wellness exams, and X-ray and ultrasound examinations.
Luxury Boarding and Additional Services
Our luxury boarding facilities provide a comfortable and secure environment for your pet while you're away. We understand the importance of peace of mind, which is why we offer separate entrances for cats and dogs to ensure a stress-free stay. Our experienced staff is always on hand to provide excellent care and attention.
Our Team
Meet our talented team of veterinarians and staff members who are dedicated to providing exceptional care for your beloved pets. Each member brings their unique skills and experiences to the table to ensure your pet receives the best possible care.
Dr. Heather Benson
As a seasoned veterinarian, Dr. Benson has a passion for providing top-notch care to her furry patients. With extensive experience in veterinary medicine, Dr. Benson has a unique ability to connect with her patients and their owners, ensuring every visit is a positive and comfortable experience.
Dr. Cheryl Kaku
Dr. Kaku is a skilled and compassionate veterinarian who has dedicated her career to improving the lives of animals. Her extensive knowledge and expertise make her an invaluable asset to our clinic.
Lindsay, Office Manager
As our dedicated office manager, Lindsay is the face of West Russell Animal Hospital. Her warm and welcoming demeanor ensures that every client feels valued and cared for. Her extensive knowledge of our services and operations makes her an invaluable asset to our team.
Services and Facilities
At West Russell Animal Hospital, we pride ourselves on providing top-notch facilities and services to make your pet's stay comfortable and stress-free. From our luxurious boarding facilities to our state-of-the-art diagnostic equipment, we're committed to delivering the highest standard of care.
Reviews and Testimonials
We're honored to have received glowing reviews and testimonials from our satisfied clients, who have experienced the exceptional care and compassion provided by our dedicated team.
Overall Experience
The majority of the reviewers had a very positive experience at West Russell Animal Clinic, with many giving them a perfect 5-star rating. They praised the friendly and caring staff, the ease of booking appointments, and the quick and efficient service.
Cleanliness and Facilities
Several reviewers specifically mentioned the cleanliness of the clinic, with one even commenting on the spotless bathroom. The facilities were described as clean and well-maintained, with a comfortable waiting area.
Quality of Care
The quality of care provided by the veterinarians was consistently praised, with many reviewers commenting on their kindness, expertise, and willingness to explain everything. Dr. Benson was particularly singled out for her excellent care and compassion.
Efficiency and Appointment Booking
Reviewers praised the quick and efficient process of booking and attending appointments, with some mentioning the convenience of being able to book appointments online.
Customer Service
While several reviewers had very positive experiences with the customer service, one reviewer had a negative experience, feeling ignored and unattended to while waiting to pay. This reviewer felt that the staff could improve their customer service by being more attentive and responsive.
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