Exceeding Your Expectations in Veterinary Care
At Westbrook Animal Hospital, we're dedicated to providing top-notch medical and surgical care to our patients while offering clients the education and resources needed to maximize the health and well-being of their pets. With over 70 years of serving our community, we've earned a reputation for being the veterinary team your pet deserves.
Our Mission
Our mission is to provide high-quality medical and surgical care to our patients while providing clients with the education and resources needed to maximize the health and well-being of their pets. We strive to show pets and their owners respect, honesty, and compassion by treating our patients as though they were our own. Our goal is to support our clients by listening to their concerns and then providing effective treatment plans and education that is specific to their pet and family.
Our Services
We offer a wide range of services to cater to the unique needs of your pet. From wellness and preventative care to illnesses, injuries, and emergencies, we've got you covered. Our surgical services are available Tuesday through Thursday and include minimally invasive spay and neuter procedures to ACL repairs. Our wellness care and preventative medicine services include health and wellness exams, vaccinations, parasite control, and lab work. We believe that every pet should have an annual physical exam to catch small problems before they become major. Our veterinarians make their preventative care recommendations based on the guidelines established by the American Veterinary Medical Association and American Animal Hospital Association.
Our Commitment
At Westbrook Animal Hospital, we respect and celebrate the human-pet bond and the important roles your pets have in your family. Our clients and patients are the heartbeat of our practice, and the reason we open our doors every day. We look forward to building a lasting relationship with you and your pet. Call us today and let us know how we can help!
Overall Experience
The reviews for Westbrook Animal Hospital are mixed, with some customers expressing positive experiences while others have had negative interactions.
Customer Service
Several reviewers praised the hospital's staff, with one reviewer stating that the "staf is so kind!" Another reviewer reported excellent communication from the staff, saying that they are "informative, caring and make all the effort to help meet the needs of pets who need treatment." However, some reviewers had negative experiences with the front desk staff, with one reviewer reporting that the person they dealt with was "unprofessional and rude" and another reviewer saying that the staff was "rude and unprofessional" and failed to answer the phone or respond to voicemails.
Quality of Care
Reviewers praised the quality of care provided by Dr. Friel, with one reviewer stating that he has "saved my cat's life" and another reviewer saying that he has "gone above and beyond" to help their pets. However, one reviewer reported that their dog required emergency surgery after initially being prescribed antibiotics, and they felt that the hospital's communication was poor.
Convenience
Some reviewers appreciated the hospital's convenience, with one reviewer stating that they were able to get an appointment quickly. However, several reviewers reported difficulty in getting in touch with the hospital, either due to unanswered phone calls or unreturned voicemails.
Conclusion
The reviews for Westbrook Animal Hospital highlight the importance of good customer service and communication. While some reviewers have had positive experiences, others have reported negative interactions with the staff.
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